How can we help?

General FAQ

Order information

  • Is my credit card information secure?

    Yes, we take security very seriously. We do not store any customer payment information on our servers. All orders are processed through Stripe, and we have an SSL certificate to ensure proper security measures.

  • How long will it take to get my order?

    Customer orders are processed independently of the ongoing contests. The turnaround time will depend on which shipping option you choose at checkout. The standard turnaround time is 7-10 business days.

  • What type of t-shirts do you use?

    All of the shirts sold on Cotton Champ are Bella + Canvas Unisex Short Sleeve Jersey T-Shirts with Tear Away Labels.

    • 100% combed and ring-spun cotton*
    • Fabric weight: 4.2 oz (142 g/m2)
    • 30 single
    • Tear-away label
    • Shoulder-to-shoulder taping
    • Side-seamed

    *Heather colors are 52% combed and ring-spun cotton/48% polyester. Athletic and Black Heather are 90% combed and ring-spun cotton/10% polyester. Ash color is 99% Airlume combed and ring-spun cotton and 1% poly. Heather Prism Ice Blue is 52% Airlume combed cotton / 48% polyester rest of the Prism colors are 99% Airlume combed and ring-spun cotton and 1% poly.

  • What are the washing instructions?
    • Machine wash cold
    • Tumble dry low heat
    • Do not bleach
    • Do not iron decoration
    • Do not dry clean
    • No fabric softeners
  • How do I cancel or change my order?

    If your order has not been processed or shipped, then you are eligible to cancel your order. To do so, complete the form on our contact page to begin the process. Make sure you include your order number in the comments section.

  • When will I receive my refund for a cancelled order?

    Refunds typically take 10-14 business days to process.

  • What printing techniques do you use?

    Every shirt ordered on Cotton Champ is printed with one of two methods - direct to garment or screen printing.

  • How do I check my order status?

    If you have created an account, you can check the status of your orders in the Order History section. You will also receive several emails with status updates.

  • How much is shipping?

    Shipping is charged as a flat rate and will be provided as you go through the checkout process. The exact cost will depend on which shipping option you choose.

  • How do I use a discount code?

    Discounts are entered in your shopping cart prior to checkout.

Returns & Exchanges

Designers

  • What happens in the event of a tie?

    In the event of a tie, this is how prize money is distributed

    Example – Prize Money Breakdown –

    • 1st - 5th $1000 each
    • 6th - 10th $500 each
    • 3rd - 7th tie with 200 points each
    • 3rd, 4th, and 5th were supposed to receive $1000 each
    • 6th and 7th were supposed to receive $500 each
    • 5 designers are tied for 3rd place
    • The total amount of money allocated to be distributed to 3rd - 7th place is $4000
    • That total number would be divided evenly among the 5 designers who tied for 3rd place
    • Each designer would receive $800
  • How long will it take for my design to be accepted?

    3-5 business days.